From sticky revenue to customer psychology - this episode unpacks 'The No Strategy Strategy' with business expert Paul Lemberg. Dive into why traditional upselling might hurt your SaaS growth, and discover how understanding deep customer desires can transform your retention rates. Paul explains why most founders confuse churn analysis and shares counterintuitive approaches to building lasting customer relationships. Learn why your battle plan needs constant evolution and how to turn customer feedback into actionable growth strategies. Perfect for SaaS founders tired of conventional wisdom and seeking fresh perspectives on sustainable growth. Get ready for straight-talking insights on: • The psychology behind customer retention • Transforming upsells into value-adds • Data-driven decision-making that works 🎯 Warning: This episode might challenge everything you think you know about SaaS growth! Ready for more? Subscribe to the Wildfire Labs Substack for podcast summaries and more insight on building a tech startup.
From sticky revenue to customer psychology - this episode unpacks 'The No Strategy Strategy' with business expert Paul Lemberg. Dive into why traditional upselling might hurt your SaaS growth, and discover how understanding deep customer desires can transform your retention rates.
Paul explains why most founders confuse churn analysis and shares counterintuitive approaches to building lasting customer relationships. Learn why your battle plan needs constant evolution and how to turn customer feedback into actionable growth strategies.
Perfect for SaaS founders tired of conventional wisdom and seeking fresh perspectives on sustainable growth. Get ready for straight-talking insights on:
• The psychology behind customer retention
• Transforming upsells into value-adds
• Data-driven decision-making that works
🎯 Warning: This episode might challenge everything you think you know about SaaS growth!
Ready for more? Subscribe to the Wildfire Labs Substack for podcast summaries and more insight on building a tech startup.